Privacy Policy

Quality Development Global Ltd (“QDG,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website (www.qualitydglobal.com), use our services, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is:

Quality Development Global Ltd
QD Global Office 2, Unit 1
Haggwood Quarry Industrial Estate
Honley, Holmfirth, England, HD9 6PW
United Kingdom
Email: info@qualitydglobal.com

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide

• Contact details — name, email address, telephone number, organisation name, and job title, provided when you submit an enquiry form, book a consultation, or correspond with us.
• Service-related information — details about your organisation, sector, and the services you are interested in.
• Contractual information — billing details, project specifications, and communications exchanged during the delivery of our services.

2.2 Information Collected Automatically

• Technical data — IP address, browser type and version, operating system, time zone setting, and device information.
• Usage data — pages visited, time spent on pages, navigation paths, referral source, and other browsing behaviour on our website.
• Cookie data — information collected through cookies and similar tracking technologies (see Section 8 below).

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To manage and administer our contractual relationship with you or your organisation.
• To send you information about our services, events, and updates where you have opted in to receive marketing communications.
• To improve our website, services, and user experience.
• To comply with legal and regulatory obligations.
• To protect our legitimate business interests, including fraud prevention and security.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR:

• Consent — where you have given clear consent for us to process your personal data for a specific purpose (e.g. marketing communications).
• Contract — where processing is necessary for the performance of a contract to which you are party, or to take steps at your request prior to entering into a contract.
• Legitimate interests — where processing is necessary for our legitimate interests and those interests are not overridden by your data protection rights (e.g. improving our services, business development).
• Legal obligation — where processing is necessary for compliance with a legal obligation to which we are subject.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers — trusted third-party providers who perform services on our behalf (e.g. website hosting, email delivery, IT support), bound by contractual obligations to keep your data secure and confidential.
• Professional advisors — legal, accounting, or other professional advisors where necessary for the conduct of our business.
• Partner organisations — where delivery of our services requires collaboration with partner organisations (e.g. UK professional bodies, awarding organisations), and only with your knowledge or as part of a contractual engagement.
• Legal and regulatory authorities — where required by law, regulation, legal process, or governmental request.

6. International Transfers

As QDG operates offices in the United Kingdom, Republic of Iraq, India, and the United Arab Emirates, your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including standard contractual clauses or other approved transfer mechanisms.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and the purpose of processing. When personal data is no longer required, it is securely deleted or anonymised.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand visitor behaviour. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

We use the following types of cookies:

• Essential cookies — required for the basic operation of the website.
• Analytics cookies — help us understand how visitors interact with our website so we can improve performance and content.
• Functional cookies — enable enhanced functionality and personalisation.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data in certain circumstances.
• Right to restriction — to request restriction of processing in certain circumstances.
• Right to data portability — to request transfer of your data to another controller in a structured, commonly used format.
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@qualitydglobal.com. We will respond to your request within one month.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. While we take all reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
United Kingdom
Website: ico.org.uk

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Quality Development Global Ltd
QD Global Office 2, Unit 1
Haggwood Quarry Industrial Estate
Honley, Holmfirth, England, HD9 6PW
United Kingdom
Email: info@qualitydglobal.com